Support

We're here to help

Something not working? Email support@kimetic.app and we'll get back to you. Ideas and beta feedback: feedback@kimetic.app.

Reporting a problem

In the app, open Settings → Send diagnostics and attach the file to your email. It lists what the app did and when, with no heart-rate readings or personal details, so we can find the problem fast.

Common questions

The workout didn't start on my Apple Watch

Keep the Watch on your wrist and unlocked, near your iPhone, with Bluetooth on. Kimetic needs Health access: on your iPhone, check Settings → Health → Data Access & Devices → Kimetic and turn everything on. If it still doesn't start, send diagnostics.

Why does my session say "Practice"?

Sessions without heart rate from an Apple Watch are practice: they're saved in your history but aren't ranked and don't set personal bests.

How do I delete my data?

In the app, open Settings → Delete all my data. Workouts Kimetic saved to Apple Health stay there; delete them in the Health or Fitness app.

Is it safe to push into high heart-rate zones?

Kimetic isn't medical advice. Talk to your doctor before starting a new or more intense exercise program, and stop if you feel pain, dizziness, faintness or shortness of breath.